Cancellation & Appointment Policy
At Ankur Mental Health Services, we are committed to offering timely, ethical, and structured mental health care. This policy outlines how appointments are scheduled, rescheduled, or cancelled — ensuring clarity and mutual respect between clients and clinicians.
Appointment Booking Process
- •All appointments — whether for therapy, assessments, supervision, or training — are booked per session.
- •There are no session packages or bulk bookings. Each session is confirmed individually.
- •Pre-payment is required to confirm a session. Payment instructions will be shared during the booking process.
- •Slots are confirmed on a first-come, first-served basis and are held exclusively for you once payment is received.
Rescheduling a Session
- •If you wish to reschedule, please inform us at least 24 hours in advance.
- •Sessions can be rescheduled once without penalty, subject to availability.
- •Requests made less than 24 hours before the session may be treated as cancellations and could incur charges or result in loss of that session slot.
- •We will try our best to accommodate your rescheduling needs within the same week, depending on therapist availability.
Cancellations
- •You may cancel a session by informing us at least 24 hours prior to the scheduled time.
- •Timely cancellations (before 24 hours) are eligible for a full refund or adjustment toward a future session.
- •Late cancellations (less than 24 hours) or no-shows are non-refundable, as the time is reserved and cannot be reassigned at short notice.
- •For psychological assessments, cancellations after the first session or test initiation are not eligible for refund due to prior planning and clinician time.
Delays and Late Arrivals
- •If you arrive more than 15 minutes late, the session may be shortened or marked as a no-show, depending on clinical schedule.
- •In exceptional circumstances (e.g., medical or family emergencies), please reach out directly — we aim to balance structure with compassion.
Our Intention
This policy helps us serve all clients more efficiently and ethically, while also valuing your investment of time, energy, and resources. It ensures our clinicians can offer consistent, high-quality care without disruption.